My HeyKuya Experience

When I was introduced to HeyKuya during the Blogapalooza event, I find it really cool and thought of trying it myself.

Since I don't want to spend too much nowadays, I thought of using the GC from Stephen's Brick Oven Pizza which I got during the Toddler's Travel Book Launch last April. I thought of giving this away initially because the venue is too far from where we live. But since I want to try the service of HeyKuya, I now have a good way to redeem it. 

I signed up to HeyKuya last May 24 and got a confirmation that I was 18,949 on the waitlist to get a free personal assistant. This is not surprising for me because this is a FREE service. Know more about HeyKuya here.

It was last June 02 that I was notified that I'm finally in and Kuya is ready to help. I did notice though that my mobile number on the confirmation email was incorrect. So I immediately replied and asked to have it corrected. I got a response after a day from Gizelle confirming the change.

The next day, I called Stephen's using the number on the GC just to confirm if I can redeem the pizza anytime. A guy answered the phone and said yes. I was also informed that I can order any pizza except for The Works. After we hung up, I checked Stephen's FB Page to check the menu. After getting hubby's approval, we chose the BRB which is the most expensive next to The Works. Sulitin na! Hahaha. Plus blueberries on pizza is quite intriguing.

I texted Kuya the same day and after some verification, I was able to make a request. 

Here's our text conversation:

Kuya:

Eve! You're officially in! Congratulations! Please don't forget to add me to your contacts. My number is 21585892 (2158KUYA) for Globe and 29290585892 (2929058KUYA) for Smart. I'm available during weekdays from 9am to 8pm, and Saturdays from 10:30am to 7:30pm. Is there anything I can help you with right now?

Eve:

Hi Kuya, please order me a BRB pizza at Stephen's Brick Oven Pizza and deliver it in my address at 121 Mr Flores St. Sto. Rosario Pateros Metro Manila. I have a GC from them which entitles me to get a 9" pizza of choice. I need it by 4pm today. I can send you the picture of the GC if needed.

Kuya:

Hey Eve, I'm so sorry but I don't have drivers available right now. All of them are still finishing other deliveries. Would you like to schedule this for tomorrow instead?

Eve:

Sure! Thank you.

Kuya:

Great! Delivery time is still at 4:00 pm right? Please also send the picture of your GC at order@heykuya.com.

Eve:

Yes. Same time. I also sent the email.

Kuya:

Alright, Eve! Thanks!

Delivery fee would be PHP160 plus parking (if any) Eve. Still proceed for tomorrow?

Eve:

Yes! Thank you.

Kuya:

You're welcome. I'll update you tomorrow.

THE NEXT DAY..

At 1:13 PM

Kuya:

Hi Eve! A friendly reminder on your delivery today. Delivery fee is PHP160 plus parking fee and confirming your orders: BRB Pizza plus your GC with free 9'' pizza. 

Eve:

No. I'm not ordering an additional pizza. I am redeeming my GC which entitles me for a free 9" pizza.

Kuya:

Alright! Noted po. 

Eve:

Thank you Kuya. :)

Kuya:

You're welcome!

At 2:54 PM

Kuya:

Driver is now in Stephen's Brick Oven, waiting for the pizza. 

Eve:

Yey!!

Kuya:

Yehey! I'll update you once the driver is en route to you. Thanks!

At 3:45 PM

Eve: 

Hi Kuya, got the pizza already! Thank you so much!

Kuya:

Awesome! You're welcome, Eve. Enjoy your pizza :)

Is there anything else I can help you with?

Eve:

That should be it. Thank you.

Kuya:

 You're welcome, Eve! Have a great day and until next time.

-=END=-

We got our BRB Pizza!

What's my take on this? I must say it was a great and hassle-free experience indeed! I didn't have to go to Manila to get my pizza. This is perfect for me since I have no helper at the moment and I cannot leave my kids alone. 

I just hope they will work on adding more drivers to accommodate same day requests especially now that many people are being introduced to their service. I also thought that delivery service was part of the free service, but I was wrong. Nevertheless, the fee is reasonable. I have yet to try other services and see. Overall, I'm happy with it. 

Thank you Kuya, until next time!